Terms of service

Terms of Service – Pelagic Supply

Last Updated: June 2026

Welcome to Pelagic Supply. By accessing our website and purchasing products from us, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our website or purchase our products.

2. Products and Pricing

We strive to ensure all product descriptions, images, and pricing are accurate. However, errors may occasionally occur. Pelagic Supply reserves the right to:

Correct any errors, inaccuracies, or omissions.
Change product prices without notice.
Modify or discontinue products at any time without notice.
Refuse or cancel orders where incorrect pricing or information has been displayed.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order for any reason, including but not limited to suspected fraud, unauthorized resale, or pricing errors.

4. Shipping

Estimated delivery times are provided as a guide only and are not guaranteed. Pelagic Supply is not responsible for delays caused by:

Shipping carriers
Customs processing
Weather events
Public holidays
Circumstances beyond our reasonable control

Risk of loss and ownership of products pass to the customer upon delivery.

5. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Refunds are only available for products that are received damaged and remain unused. Evidence of the damage may be required before a refund is approved.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Branding
Website design

is the property of Pelagic Supply and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Pelagic Supply shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

9. Product Use

Customers are responsible for using products safely and in accordance with any provided instructions.

Pelagic Supply accepts no responsibility for injury, damage, or loss resulting from misuse, improper installation, modification, or use contrary to intended purposes.

10. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

11. Changes to These Terms

Pelagic Supply reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the website.